Ways to Make Your Rental Guests Feel at Home in a Vacation Rental
Whether it’s a city apartment, mountain cabin, or a beach getaway, today’s rental guests want more than just a place to stay – they want a welcoming, memorable experience. As a property manager, small touches can make big differences in helping guests feel welcome and comfortable at home. Here are some ways to elevate the guest experience and create spaces rental guests can’t wait to return to.
Create a Warm Welcome
First impressions mean everything. Consider offering a welcome gift or basket with local snacks, bottled water, coffee or wine. Handwritten notes thanking your guests for choosing your rental add a personal, thoughtful touch that sets the tone for their stay.
Create a Local Guidebook
Rental guests appreciate recommendations including the best places to eat, visit, shop, and explore. These are hidden gems that only locals would know about! Providing a QR code to a digital version so they can bring the guide with them is even better.
Cleanliness & Comfort
Cozy details and spotless homes allow guests to settle in more easily. Providing high-quality linens, towels, and beds is important for making guests feel at home. Additional touches like blackout curtains, good lighting and climate control add to an enjoyable experience.
Personalized Touches
It’s the little things that go a long way – fresh flowers, board games, curated playlists, or a few books or magazines. Provide your rental guests with the items they need like kid-friendly items such as a highchair, toys, or games.
Provide Everyday Essentials
Keep your rental home stocked with everyday basics such as paper towels, toilet paper, shampoo, soap, laundry detergent, trash bags, and kitchen staples. Rental guests shouldn’t have to go shopping right after they arrive.
Be Approachable and Responsive
Friendly, prompt communication before, during and after their stay will make rental guests feel welcome and valued. Being available to answer questions, address any issues or concerns, and offer genuine care throughout their stay is critical to earning repeat visits and referrals.
Flexibility
While not always an option, if possible, offering early check-in or late check-out options gives guests additional flexibility and shows you consider their convenience.
Easy Access
Post clear and simple instructions for Wi-Fi, TV, smart home devices, etc., making it simple and easy for people to get online.
Final Thoughts
Making guests feel welcome doesn’t have to be costly or time-consuming—it’s all about thoughtful, intentional hospitality. When guests feel genuinely cared for, they’re more likely to leave a review, recommend your property to friends and family, and book again.
Pro Tip: In your post-stay email, thank your guests for choosing your rental and invite them to share what could have made their stay even better. And don’t hesitate to kindly ask for a review or a social media mention tagging your business.
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